Privacy Policy

In this Privacy Policy, ‘us’ ‘we’, ‘our’ or ‘Data Infusion’ means Data Infusion Pty Ltd (ABN 41 654 349 194) and our related bodies corporate. We are committed to respecting your privacy and providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

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By providing Personal Information to us, you understand we will collect, use and disclose of your Personal Information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

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This Privacy Policy also applies to Personal Information that we collect or receive from third parties, including our clients and service providers. In circumstances where we have collected or received Personal Information from a third party, we rely on the third party from which we have collected or received the information to inform the individual of our collection and where applicable to obtain individual consents from the individual to which that Personal Information relates.

Personal information includes information or an opinion about an individual that is reasonably identifiable, whether in a material form or not. For example, this may include name, age, postcode and contact details.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing.

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We may collect, hold, use and disclose Personal Information for the following purposes:

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• to enable you to access and use our website and platform solutions;

• to provide clients with our services;

• to enable us to undertake essential administrative and operational tasks, including recruitment, website analytics and optimisation;

• to operate, protect, improve and optimise our website and services, business and our clients’ experience, such as to perform analytics, conduct research and for advertising and marketing;

• to send clients service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by clients;

• to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting; and

• to comply with our legal obligations, resolve any disputes that we may have with any of our clients, and enforce our agreements with third parties.

We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Examples of Personal Information we collect either directly from you, or from third parties, includes:

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• full name;

• email addresses;

• addresses,

• phone numbers,

• occupational information for business clients (i.e. job title);

• details of your use of our services, including any communication with us (i.e. any support requests);

• any information provided through feedback surveys or reviews; and

• any other Personal Information requested by us and/or provided by you or a third party.

When an individual uses our website or otherwise interacts with us online, we may collect:

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• the individual’s hashed email, browser session and geo-location data, device and network information (i.e. device ID, device type, IP address, geo-location information) statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;

• information about the individual’s access and use of our Services, including through the use of Internet cookies, communications with our online Services, the type of browser an individual is using, the type of operating system an individual is using and the domain name of an individual’s Internet service provider and standard web log information; and

• any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website or online presence or through other websites or platform accounts from which you permit us to collect information.

We may collect these types of Personal Information either directly from you, or from third parties. This Personal Information is obtained in many ways, including:

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• when you sign up for our services;

• when you use our forms;

• when you communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites;

• when you interact with our sites (incl. www.datainfusion.com.au), platform, content and advertising;

• from your website;

• from media and publications;

• from advertising;

• from other publicly available sources;

• when you invest in our business or enquire as to a potential purchase in our business; or

• when you apply for a job or position with us we may collect certain information from you, from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract.

In addition, we may, receive Personal Information (including sensitive information), of a kind not listed above, from our clients and users in the course of providing services to them (especially via the filling of our forms).

Sensitive information is defined in the Australian Privacy Act 1988 (Cth) (the Privacy Act) to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

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Sensitive information will be used by us only:

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•          For the primary purpose for which it was obtained

•          For a secondary purpose that is directly related to the primary purpose

•          With your consent; or where required or authorised by law.

We may disclose Personal Information for the purposes described in this privacy policy to:

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• our employees and related bodies corporate to perform the services and for our internal business purposes;

• our clients, as part of the services and in circumstances where that Personal Information was originally provided to us by that client;

• third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing services to our clients);

• ad retargeting providers for advertising, analytics, lead generation and marketing purposes;

• professional advisers, dealers, business partners and agents;

• anyone to whom our assets or businesses (or any part of them) are transferred;

• specific third parties authorised by users/clients to receive information held by Data Infusion; and/or

• other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

The countries to which we send data for the purposes listed above may not have the same data protection laws as the country in which you initially provided the information. If we transfer your Personal Information to third parties in other countries:

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• we will perform those transfers in accordance with the requirements of applicable law; and

• we will protect the transferred Personal Information in accordance with this Privacy Policy.

We may hold your Personal Information in either electronic or hard copy form. We take reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of measures to protect your Personal Information. However, we cannot guarantee the security of your Personal Information.

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

You may access the Personal Information we hold about you and to update and/or correct it (subject to certain exceptions) by contacting us in writing using the details below. Sometimes, we may not be able to provide you with access to all of your Personal Information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your Personal Information, before releasing the requested information. If you think that any Personal Information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected. Data Infusion will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

This Policy may change from time to time and is available on our website.

If you think we have breached an applicable privacy law, or you wish to make a complaint about the way we have handled your Personal Information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

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For further information about our Privacy Policy or practices, or to access or correct your Personal Information, or make a complaint, please contact us using the details set out below:

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Privacy Contact

Data Infusion Pty Ltd,

PO Box 3820, Tuggerah NSW 2259, Australia        

Email: info@datainfusion.com.au